You don't really have to worry about me saying that - because I will never buy another Iomega product anywhere, including Staples.
A few weeks ago I bought a 1TB Iomega Desktop Hard Drive. Within a week, after I stored over 60gb of data, the drive crashed.
When the techs at Staples in Clifton confirmed that the new hard drive failed, they said they'd give me a replacement, which they did. But when I asked about getting my data off the fried hard drive, they said they'd have to charge me to do it. And as for the unit that failed, they had to send it back to Iomega.
I asked Iomega and here's what they said:
"Data recovery services are very expensive to provide, and are not built into the cost structure for each Iomega product, and indeed, the computer industry in general does not make any guarantee that you will never lose a file or lose any data once you buy a computer. For example, if your computer crashes and you lose a memo or letter from your IBM or Gateway computer, you cannot recover for data loss. Data recovery is an extra service performed by trained specialists, after studying the specific details in a particular data loss situation."
I think that's a lame answer for a company that sells back up hard drives. We're not talking about never losing a file, we're talking about a week-old unit failing completely.
Iomega rep: "I am sorry but due to the cost of data recover, and the computer industry standard, we do not provide free data recovery."
So, now, I have a replacement 1TB Iomega Desktop hard drive and the darn thing is hot all the time. Most of the time, it's warm, but some times it's hot.
Iomega: The temperature of the drive is normal.
Iomega: Yes, it is still within the normal temperature ranges.
I don't have a lot of confidence in Iomega hard drives now. And if I were you, I wouldn't, either.
As for Staples and they way they treat a long-time customer, I'm disappointed in their customer service and management call on this one.
I know, this is just one little rant by one little guy on some obscure blog, but I feel better just sharing it with whoever stumbles upon this irate tirade about Staples and Iomega Prestige Hard Drives.
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